| 編號 | 商品編號 | 商品名稱 | 作者 | 類別 | 使用課程名稱 |
| 1 | 9-602-156 | Southwest Airlines in Baltimore | Oliva, Rogelio;Gittell, Jody Hoffer;Lane, David | Operations management | Service and Operations Management( 750 M0120 ) |
| 2 | 9-694-046 | Barilla SpA (A) | Hammond, Janice H. | Operations management | Service and Operations Management( 750 M0120 ) |
| 3 | 9-673-057 | Benihana of Tokyo | Sasser, W. Earl, Jr.;Klug, John R. | Service management | Service and Operations Management( 750 M0120 ) |
| 4 | 9-716-402 | Amazon.com, 2021 | Wells, John R.;Weinstock, Benjamin;Danskin, Galen;Ellsworth, Gabriel | Other | Service and Operations Management( 750 M0120 ) |